Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
EU COUNTRIES
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over €250 |
DHL Express |
FREE |
2-5 Business Days |
|
Under €250 |
DHL Express |
€9.90 |
2-5 Business Days |
REST OF THE WORLD
Please note, all international packages may be subject to duties and taxes. We are not able to include duties or tax fees to any order, and it is the responsibility of the customer. We cannot reimburse customers in any capacity, and is not liable for reimbursing or refunding customers for these fees.
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
Over €250 |
DHL Express |
FREE |
3-8 Business Days |
|
Under €250 |
DHL Express |
€18.00 |
3-8 Business Days |
ROMANIA
| Order | Delivery Service | Cost | Estimated Delivery Time |
|
All orders |
Cargus |
FREE |
1-3 Business Days |
Returns
If you change your mind about any items purchased, you can return them to us within 14 days of the parcel being delivered to you. All items MUST be unworn and show no sign of wear or wash, as well has having have all DIVALO tags attached.
Unfortunately, our international returns are not free at the moment, so the return shipping fee will need to be paid by you.
Please inform us about your intention to return within 14 business days after you received the package at customercare@divalotransylvania.com
We would appreciate your reason for returning the article, as it would help us to improve our service.
Once you have received our confirmation to return your order, you can send it back to us. Please use a postal service of your choice and address your return to: 547530, 158 Transylvania street, Sangeorgiu de Mures, Mures, Romania.
Once your return is received, inspected and approved, we will refund the full order value via your original payment method. You will receive an e-mail confirming when the refund is issued. It may take up to 14 business days to receive your refund depending on your payment processor.
Duties & Taxes
All import duties and taxes charged by the destination country are not included in the displayed price and must be paid by the receiver of the order. Unfortunately, we do not have control over these charges and the time it takes to clear the custom process, as this varies significantly from country to country. We ask you to contact your local customs office for more information about potential duties and taxes prior to placing your order, to avoid unanticipated fees.
By law, we must display the full product price on the package and cannot amend it to decrease the resulting duties and taxes.
If you refuse to accept the order, you are responsible for original delivery charges and any duties and taxes incurred on the order. This amount will be deducted from your refund.