Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

ROMANIA

Order Delivery Service Cost Estimated Delivery Time

Over €150

DPD

FREE

1-3 Business Days

Under €150

DPD

€4

1-3 Business Days

 

EU COUNTRIES

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Order Delivery Service Cost Estimated Delivery Time

Over €150

DHL Express

FREE

1-3 Business Days

Under €150

DHL Express

€9.90

1-3 Business Days

 

REST OF THE WORLD

Please note, all international packages may be subject to duties and taxes. We are not able to include duties or tax fees to any order, and it is the responsibility of the customer. We cannot reimburse customers in any capacity, and is not liable for reimbursing or refunding customers for these fees.

Order Delivery Service Cost Estimated Delivery Time

Over €250

DHL Express

FREE

1-3 Business Days

Under €250

DHL Express

€15.00

1-3 Business Days

 

Returns

If you change your mind about any items purchased, you can return them to us within 14 days of the parcel being delivered to you. All items MUST be unworn and show no sign of wear or wash, as well has having have all DIVALO tags attached.


Unfortunately, our international returns are not free at the moment, so the return shipping fee will need to be paid by you.


Please inform us about your intention to return within 14 business days after you received the package at customercare@divalotransylvania.com


We would appreciate your reason for returning the article, as it would help us to improve our service.


Once you have received our confirmation to return your order, you can send it back to us. Please use a postal service of your choice and address your return to: 547530, 158 Transylvania street, Sangeorgiu de Mures, Mures, Romania.


Once your return is received, inspected and approved, we will refund the full order value via your original payment method. You will receive an e-mail confirming when the refund is issued. It may take up to 14 business days to receive your refund depending on your payment processor.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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